(073) 317-48-17
Return and exchange Elf Bar: what to do if the device does not work
We care about our customers and want your experience with Elf Bar to be a pleasant one. If you have problems with your device, follow these instructions.
How do I know if the Elf Bar is defective?
- It's not working: If the unit does not turn on or does not produce steam, it may be defective.
- The indicator flickers or does not light: A malfunctioning indicator light may indicate a battery problem.
What to do if the device malfunctions:
- Contact us: Call +38 (073) 317-48-17 or write to Telegram +38 (073) 317-48-17.
- Describe the problem: Provide details about what exactly is not working with your device.
- Provide evidence: Prepare photos or video demonstrating the malfunction.
- Send the device: Send us the defective device in a convenient way. The shipping cost is paid by the customer.
- Get a replacement: After inspection, we will replace your device with a new one.
Important:
- Fluid Check: Before exchanging, we check if there is liquid in the reservoir. If there is no liquid, the device may have been used to the end of its stated life.
- Keep the packaging: The original packaging must be retained for exchange.
- Timeline: Contact us within 14 days of discovering the fault.
Why is it so important to follow the conditions of use?
Elf Bar is designed for a certain number of puffs. Intensive use may cause premature wear.
Why can't I get my money back?
Disposable devices are non-refundable, but we are always willing to replace a defective device with a new one.
How do you choose your perfect Elf Bar flavor?
Our consultants will help you find the perfect flavor. Place your order right now and enjoy vaping!
When can a replacement device be refused?
- Reasons for denial of exchange: If the device is damaged or if the operating instructions are not followed.
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