{"id":284,"date":"2024-03-29T14:24:06","date_gmt":"2024-03-29T11:24:06","guid":{"rendered":"https:\/\/elfbar-shop.kiev.ua\/?page_id=284"},"modified":"2024-10-07T12:49:47","modified_gmt":"2024-10-07T09:49:47","slug":"obmen-i-vozvrat","status":"publish","type":"page","link":"https:\/\/elfbar-shop.kiev.ua\/en\/obmen-i-vozvrat\/","title":{"rendered":"Warranty and Returns"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"h-\u0432\u043e\u0437\u0432\u0440\u0430\u0442-\u0438-\u043e\u0431\u043c\u0435\u043d-elf-bar-\u0447\u0442\u043e-\u0434\u0435\u043b\u0430\u0442\u044c-\u0435\u0441\u043b\u0438-\u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u043e-\u043d\u0435-\u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442\"><strong>Return and exchange Elf Bar: what to do if the device does not work<\/strong><\/h3>\n\n\n\n<p>We care about our customers and want your experience with Elf Bar to be a pleasant one. If you have problems with your device, follow these instructions.<\/p>\n\n\n\n<p><strong>How do I know if the Elf Bar is defective?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>It's not working:<\/strong> If the unit does not turn on or does not produce steam, it may be defective.<\/li>\n\n\n\n<li><strong>The indicator flickers or does not light:<\/strong> A malfunctioning indicator light may indicate a battery problem.<\/li>\n<\/ul>\n\n\n\n<p><strong>What to do if the device malfunctions:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact us:<\/strong> Call +38 (073) 317-48-17 or write to Telegram <a href=\"https:\/\/t.me\/elfbarshopkiev\" rel=\"nofollow\">+38 (073) 317-48-17<\/a>.<\/li>\n\n\n\n<li><strong>Describe the problem:<\/strong> Provide details about what exactly is not working with your device.<\/li>\n\n\n\n<li><strong>Provide evidence:<\/strong> Prepare photos or video demonstrating the malfunction.<\/li>\n\n\n\n<li><strong>Send the device:<\/strong> Send us the defective device in a convenient way. The shipping cost is paid by the customer.<\/li>\n\n\n\n<li><strong>Get a replacement:<\/strong> After inspection, we will replace your device with a new one.<\/li>\n<\/ol>\n\n\n\n<p><strong>Important:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fluid Check:<\/strong> Before exchanging, we check if there is liquid in the reservoir. If there is no liquid, the device may have been used to the end of its stated life.<\/li>\n\n\n\n<li><strong>Keep the packaging:<\/strong> The original packaging must be retained for exchange.<\/li>\n\n\n\n<li><strong>Timeline:<\/strong> Contact us within 14 days of discovering the fault.<\/li>\n<\/ul>\n\n\n\n<p><strong>Why is it so important to follow the conditions of use?<\/strong><\/p>\n\n\n\n<p>Elf Bar is designed for a certain number of puffs. Intensive use may cause premature wear.<\/p>\n\n\n\n<p><strong>Why can't I get my money back?<\/strong><\/p>\n\n\n\n<p>Disposable devices are non-refundable, but we are always willing to replace a defective device with a new one.<\/p>\n\n\n\n<p><strong>How do you choose your perfect Elf Bar flavor?<\/strong><\/p>\n\n\n\n<p>Our consultants will help you find the perfect flavor. Place your order right now and enjoy vaping!<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/elfbar-shop.kiev.ua\/shop\/\">ELF BAR product catalog<\/a><\/strong><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/elfbar-shop.kiev.ua\/dostavka-i-oplata\/\">Delivery of ELF BAR products<\/a><\/strong><\/p>\n\n\n\n<p><strong>When can a replacement device be refused?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reasons for denial of exchange:<\/strong> If the device is damaged or if the operating instructions are not followed.<\/li>\n<\/ul>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Return and exchange Elf Bar: what to do if the device does not work We care about our customers and want your<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/pages\/284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/comments?post=284"}],"version-history":[{"count":0,"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/pages\/284\/revisions"}],"wp:attachment":[{"href":"https:\/\/elfbar-shop.kiev.ua\/en\/wp-json\/wp\/v2\/media?parent=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}